--normal-- --info-- --objection-- --regulatory-- Mr./Mrs. %%ItemPersonShopper_model.last_name%%, I need to confirm what we have agreed to and make sure there are no clerical mistakes on my part. Please keep in mind that this information should match the information as it appears on the account holder's government issued ID. --info|2-- service address: %%ItemLocationUtility_model.address_1%% %%ItemLocationUtility_model.address_2%%
billing address: %%ItemLocationPostal_model.address_1%% %%ItemLocationPostal_model.address_2%%
--info-- IF Billing address is the same: --regulatory|1-- I am speaking with %%ItemPersonShopper_model.first_name%% %%ItemPersonShopper_model.last_name%% for service and billing address
%%ItemLocationUtility_model.address_1%% %%ItemLocationUtility_model.address_2%%
%%ItemLocationUtility_model.city%% %%ItemLocationUtility_model.state%% %%ItemLocationUtility_model.zip%%. --info-- If Service and Billing Address is Different: --regulatory|1-- I am speaking with %%ItemPersonShopper_model.first_name%% for service address
%%ItemLocationUtility_model.address_1%% %%ItemLocationUtility_model.address_2%%
%%ItemLocationUtility_model.city%% %%ItemLocationUtility_model.state%% %%ItemLocationUtility_model.zip%%.

and billing address

%%ItemLocationPostal_model.address_1%% %%ItemLocationPostal_model.address_2%%
%%ItemLocationPostal_model.city%% %%ItemLocationPostal_model.state%% %%ItemLocationPostal_model.zip%%. --regulatory-- Based on a monthly usage of 2,000 kWh, the average price for the %%ItemElectricity_model.plan_name%% will be %%ItemElectricity_model.plan_rate_elec_2000%% cents per kWh. This rate includes a monthly recurring charge of $%%ItemElectricity_model.plan_mrc%% and all recurring TDSP delivery charges excluding state and local sales taxes and Gross Receipts Reimbursement. The average price may vary based on when and how much electricity is consumed. This %%ItemElectricity_model.plan_term%% month term fixed price will only vary for changes allowed by law or regulatory action. If you cancel before the term is complete, there will be a cancellation fee of $%%ItemElectricity_model.plan_etf%%. --regulatory-- By selecting this plan, you are agreeing to allow %%ItemPartner_model.name%% to perform a credit check. This is a soft credit check based on utility payment history. Do we have your permission to perform the Credit Check as part of this application? If you agree, please say 'Yes'. --answer|1-- NO --regulatory|2-- Unfortunately, Mr/Ms. %%ItemPersonShopper_model.last_name%%, for the plan you have selected, %%ItemPartner_model.name%% requires a credit check to process an application for the plan you have selected. --info|2-- STOP You cannot place the order for this customer. --answer|1-- YES --info|2-- Continue with scripting --regulatory-- If a deposit is required as a result of the credit check, you will be notified by %%ItemPartner_model.name%% and that deposit will need to be paid in order to complete the processing of your application. Is that ok? --answer|1-- NO --regulatory|2-- Unfortunately, Mr/Ms. %%ItemPersonShopper_model.last_name%%, for the plan you have selected, %%ItemPartner_model.name%% requires a credit check to process an application for the plan you have selected. --answer|1-- YES --regulatory|2-- Thank you --info|2-- Continue with scripting --regulatory-- You will receive a welcome kit in the mail that will include a copy of the %%ItemPartner_model.name%% Terms of Service, an Electricity Facts Label, and information about Your Rights as a Customer. You have three days to rescind your order from the time you receive these documents. Once your enrollment is processed, you will start receiving your monthly bill from %%ItemPartner_model.name%%. --regulatory-- Do you understand the terms we've discussed and do you agree to become a %%ItemPartner_model.name%% customer and allow %%ItemPartner_model.name%% to complete the tasks required to start your electric service? --answer|1-- NO --info|2-- STOP - you cannot complete the order for this customer --answer|1-- YES --info|2-- Continue with scripting --regulatory-- Pending any additional enrollment requirements, your %%ItemElectricity_model.plan_name%% order with %%ItemPartner_model.name%% has been requested to begin on %%ItemElectricity_model.move_switch_date%%.

I am submitting your enrollment and will verify your credit history. In just a moment I will be giving you your account # and your enrollment confirmation #. --objection-- SUBMIT ORDER