--normal|1--
Thank you for calling <b>Texas Electricity Ratings</b>, my name is %%user.name%%. Before we go any further, can you confirm that you are 18 years of age and are authorized to order utilities for your household?
--objection|2--
If YES, then continue with Scripting.
--objection|2--
if NO, then transition to other services sales.
We're you calling about a specific electricity company or plan today, or are you just seeing what is available?
--info|1--
If a customer names a specific electricity provider or plan, select Provider List.
--info|1--
If a customer is looking to see everything that is available, select SALES.
--info|1--
If a customer is looking to confirm if they are eligible for electricity, select EISD Lookup
--info|1--
If a customer is looking for another service, offer to transfer them out of the system or tell them to contact the person they're looking for directly. Examples of this might be a specific electricity provider, or utility. 
--objection--
If a customer is looking to contact Electricity Ratings customer service directly, have them email us directly at:
--objection|2--
<b>customersupport@texaselectricityratings.com</b>
--regulatory--