--normal--
--info--
IF there is a dollar amount listed in the deposit field, then the customer has a deposit to start service, and a Deposit Cross Sell button will be present. Follow the below script:
--normal|1--
It looks like you have a deposit with %%ItemPartner_model.name%% for %%ItemElectricity_model.deposit_amt%% dollars. Would you like to pay that deposit?
--info|2--
If YES, then:
--normal|3--
Great, when we finish this call you can contact %%ItemPartner_model.name%% at %%ItemPartner_model.customer_service_phone%% to pay your deposit.
--info|2--
If NO, then:
--normal|3--
We have other options available for you. Energy providers have different deposit amounts and credit criteria. We can run your information through their credit systems to determine your deposit across multiple providers at once. But don’t worry, this is a soft credit check and won’t show up on any credit reports. It’s only to determine whether or not we can find you a plan with a lower deposit, or perhaps even no deposit at all. We don’t need any additional information from you, we just need your permission to check for deposits with a few other electricity providers.
--regulatory|3--
Do you agree to let me run your credit through multiple energy companies to assess deposit requirements and understand that these results are not guaranteed?
--info|3--
If customer says YES, then click Deposit Cross Sell Button.