--normal--
To complete your order, we'll need to know your utility and your utility account number, both of which should be on your most recent bill.
Do you happen to have a bill handy?
--info|1--
If yes
--normal|2--
Great, can you tell me which utility it's from? 
--info|3--
(select utility name below)
--info|1--
If no
--normal|2--
No problem, we can schedule a callback at a better time or you can give us a call when you have it handy at (your phone number)
--info|3--
(click "Save for Later" at the bottom)